Refund Policy

Overview

FlowForg ERP is a product of ZsTechLabs. Paid subscriptions are billed in advance on a monthly or annual basis. Our order process is conducted by our online reseller and Merchant of Record, Paddle.com, who handles payment processing, billing support, and refund execution for all FlowForg ERP purchases.

Subscription Refunds - 7-Day Window

Refunds are allowed within 7 days of each subscription charge - including renewals - upon request. This applies to both monthly and annual plans:

• If you subscribe (or a renewal is charged) and decide FlowForg isn't right for you, contact us within 7 days of the charge for a full refund of that charge.
• The 7-day window resets with every new charge, so an unwanted auto-renewal charge can also be refunded if you contact us within 7 days of it.
• Requests made after the 7-day window are evaluated case-by-case and are not guaranteed.

Billing Errors

If you believe you were charged in error - duplicate charges, incorrect amounts, or charges after cancellation - contact us and we will investigate promptly. Confirmed billing errors are always refunded in full, regardless of the 7-day window.

Cancellations & Downgrades

You can cancel or downgrade your subscription at any time from your account's billing settings:

• Cancellations and downgrades take effect at the end of the current billing period - you keep full access until then.
• No pro-rated refunds are issued for the unused remainder of a billing period, except where the 7-day window above applies or where required by law.
• After downgrading to the Free plan, your data is retained and you keep one active module with read-only access to the rest.

Non-Refundable Items

• Third-party costs already incurred on your behalf (e.g. custom domains, dedicated hosting, or third-party API fees arranged under a Custom plan agreement)
• Custom development, onboarding, or implementation work already delivered and approved per agreed milestones
• Charges older than the 7-day refund window, except for confirmed billing errors or where required by law

How to Request a Refund

Email hello@zstechlabs.com with:

• The email address associated with your FlowForg account
• Your order or payment reference (from your Paddle receipt email)
• A brief reason for the request - this helps us improve

You can also reach out through the ZsTechLabs contact page, or reply directly to your Paddle receipt email to contact Paddle's buyer support.

Refund Processing

Approved refunds are issued by Paddle to your original payment method. Processing typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer.

Contact Us

Questions about this Refund Policy? Contact: